Legal
Effective September 1, 2026
If you purchased an assessment and haven't started it yet, you're eligible for a full refund. Reach out via the contact details on sophrosynesystems.org and we'll process it.
Once you start an assessment, the questions and answer key are immediately shown to you: the product has been delivered at that point, the same way a digital download typically can't be refunded after it's opened. We don't offer refunds for a started assessment, including if you don't finish it or aren't happy with your score.
If a technical failure on our side prevented you from completing an assessment you legitimately started (not a connectivity issue on your own end), reach out and we'll review it individually: either a fresh attempt or a refund, whichever fits the situation.
An attempt granted through a redeemed access code was never a paid purchase, so there's nothing to refund. The same eligibility rules above still apply to whether a redeemed code's attempt can be reset before it's started.
See also our Terms of Service and Privacy Policy.